FAQs

• WHAT AM I COVERED FOR?

  Lifetime cover protects your pet up to your chosen vet fee limit. This covers your pet for any new illnesses or injuries, and gives you access to a range of benefits to help you out when you need it most. Also, don't forget your vet fee limit resets every year.

  Unfortunately, we can't cover pre-existing conditions. While we may not be able to cover everything, we will always try our best to make sure your furry friends are well looked after.

• DO I NEED TO PAY AN EXCESS AS A CLAIM AND HOW MUCH?

  Yes, you will pay an excess (contribution) on your claims. The amount will depend on which contribution level you choose when you take out the policy - either £100, £150 or £250.

  Once your pet reaches a certain age (see the age limit FAQ), your contribution will change to your chosen amount or 20% of the remaining claim amount, whichever is more. Let's clarify this with an example: If you submit a claim for £1000 and your chosen claim contribution is £100, you'll need to pay 20% of the claim amount. That means the total you'll be paying is £200.

• WILL YOU STILL INSURE MY PET AS THEY GET OLDER?

  Absolutely. Stick with us and we'll look after your pet well into their golden years. All you need to do is make sure you renew your policy every year without having a break in cover.

• ARE THERE AGE LIMITS FOR MY PETS?

  Though we love a silver fox, there are age limits for new policies. They are:

  Cats - 8 weeks to 10 years
  Most dog breeds: 8 weeks to 8 years
  Some dog breeds (listed below): 8 weeks to 5 years

  Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Standard Poodle, Tibetan Mastiff, Utonagan.

• WHAT HAPPENS IF I SWITCH TO ITCH FROM ANOTHER INSURANCE PROVIDER?

  If you've switched to Itch and have proof that your previous cover runs up to the same day you took out your Itch Insure policy, you won't have to worry about any exclusion periods. So if you need to make a claim during the exclusion period, all you have to do is send us your previous Certificate of Insurance and all new illnesses and injuries are covered from day one.

• ARE THERE ANY BREEDS THAT AREN’T COVERED?

  We're sorry to say there are some breeds and crossbreeds which we aren't able to cover. They are:

  American Bulldog, American Indian Dog, American Pit Bull, American Staffordshire Terrier, Bandogs, Boerboel, Bully Kutta, Canary Dog, Cane Corso, Czechoslovakian Wolfdog, Dingo, Dogo Argentino, Dogue Brasileiros, Fila Brasilerio, Gull Dong, Husky Wolf Hybrid, Irish Blue Staffordshire Terrier, Irish Staffordshire Terrier, Saarlooswolfhound, Japanese Tosa, Tosa Inu, Pit Bull Crosses, Pit Bull Terrier, Wolfdog, Wolf Hybrid

• DO YOU OFFER A MULTI-PET DISCOUNT?

  We do not currently offer a multi-pet discount, but hope to in the near future as a thank you to all you multiple pet owners! 

  (...however, if you have multiple items on your subscription, you will get a discount on your Itch Insure policy!)