Privacy Policy

  1. GENERAL

Itch Petcare Limited (company number 11403257), whose registered office is at Unit 7 Maple Park, Low Fields Avenue, Leeds, West Yorkshire, LS12 6HH (we, us, our) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

  1. VISITORS TO OUR WEBSITE

2.1 We may collect and process personal data about you in the following circumstances:

2.2 We may also collect data in the following ways:

IP Address

Cookies

Website Links

Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.

  1. CUSTOMERS
  1. IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods). In this case, we may have to cancel an order you have placed with us, but we will notify you if this is the case at the time.

  1. MARKETING
  1. MONITORING AND RECORDING

We may monitor and record communications with you (such as telephone communications and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

  1. AUTOMATED PROCESSING

We do not undertake automated decision making.

  1. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
  1. DISCLOSURE OF PERSONAL DATA to third parties
  1. DATA SECURITY
  1. ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
  1. RIGHT TO WITHDRAW CONSENT

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, please contact us at hello@itchpet.com.

  1. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. Please check periodically for any updates. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

  1. CONTACT US

We have appointed a Data Lead to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Lead at hello@itchpet.com. This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/

Last updated: 1 October 2019.