Ellie, Roger and Frank

Ellie, Roger and Frank

SQP Pet Wellness Warrior, professionally trained in Veterinary Medicines advice

Mostly writes about

Customer help and veterinary medicine advice

Profile

Ellie is on hand and happy to help with any questions Itch customers might have about our products or their pets. Ellie is an SQP, this means she is legislated as a ‘Suitably Qualified Person’ in Veterinary Medicines Advice by the Veterinary Medicines Directorate. She’s taken ALL the exams and passed with flying colours! She’s ably joined by her Miniature Dachshunds, Frank and Roger. She tells us there’s two of them but, as they’re only allowed in the office one at the time (because TINY ESCAPE ARTISTS), we can’t be 100% sure. Ellie spends her time at Itch offering advice and support to more than 100,000 Itch customers. It doesn’t matter the problem, she’s heard it all before! From flea infestations in homes, to behavioural or stress and anxiety issues in pets, Ellie’s real world experience means she’s got tips and hacks, as well as in depth product knowledge, to help you negotiate the trickier aspects of pet parenting.

Latest Articles

Flea Treatment
Labrador dog with spot on flea treatment pipette

How does spot-on flea treatment work?

Fleas are one of the most common parasites affecting pets in the UK. They cause discomfort, irritation, and in some cases more serious health problems. Whether you own a dog or a cat, keeping fleas under control is essential for your pet’s wellbeing. One of the most popular and effective solutions is spot-on flea treatment. Scroll to find out everything you need to know about this flea treatment, and we’ll offer product recommendations at the end!

4 MIN READ
Q&A Flea

Why are flea bites so itchy?

Answer
Flea Treatment, Identification
Canvas shoes on doormat near doorway

What to do after visiting a house with fleas

Got a furry friend with fleas? This situation is more common than you might think. Fleas are hardy little things that like to breed intensely - One female flea can lay up to 50 eggs a day! The good news is, if you act quickly, you can stop them from infesting your home and causing chaos. Watch our TikTok video on the steps you need to take to stay flea-free or scroll to find out how to thoroughly get rid of fleas (without panicking).

3 MIN READ
Flea Treatment Issues

What to do if you can't get rid of fleas on your dog

You’ve tried everything and you still have fleas? These pests are one of the most frustrating problems dog owners face. You treat your dog, wash the bedding, vacuum the house, and think the issue is finally over only to spot your dog scratching again a few days later. Flea infestations can be surprisingly stubborn because they involve more than just the fleas you see on your dog.

To completely eliminate fleas, you need to understand how they live, where they hide, and why many treatments fail when used incorrectly or inconsistently. The good news is that even severe infestations can be controlled with the right strategy. Keep reading for vet recommended steps to safely and quickly remove fleas and prevent future infestations.

6 MIN READ
Flea Treatment

How to treat your home for fleas

If you’re reading this, you’ve probably found a flea on your dog or your pooch is scratching excessively, which only means one thing… fleas. You might be aware that you need to act fast and treat your pet, but do you also need to treat your house? The short answer is definitely YES! Keep reading to find out how to treat your home so you can say goodbye to fleas forever.

3 MIN READ
Q&A Flea

Should I give my cat a bath before treating for fleas?

Answer
Itch Insights Pet Wellbeing

How to calm a cat down in 5 simple steps

Cats are sensitive and intelligent creatures, who can be spooked by many different things. From change of environment to loud noises like fireworks, cats can quickly become anxious and hide away. It’s helpful to know how to ease your cat’s nerves when stressful moments occur. Scroll to find out our top 5 tips to keep your kitty calm and signs of anxious behaviours to look out for.

3 MIN READ
Flea Treatment, Treatment, Treatment

When to start flea, tick and worm treatments for puppies and kittens

Bringing home a new puppy or kitten is an exciting moment but with the cuddles and playtime comes an important responsibility: protecting your pet from parasites. Fleas, ticks, and worms are not just a nuisance, they can pose serious health risks, especially for young pets with developing immune systems. Scroll to find out when to start treatments and the signs of fleas, ticks and worms so you can stay on top of their health!

2 MIN READ
Q&A Flea
Spot on flea treatment like Itch Flea gets to work in 24 hours

Does spot on work straight away?

Answer
Flea General

Do house mice carry fleas?

If you’ve suddenly got a flea infestation outbreak and are trying to nail it down to what has caused it? Let’s look into mice and whether they carry fleas into your home. Keep reading to find out!

3 MIN READ
Q&A Flea

Can I use a nit comb for fleas?

Answer
Flea General, Prevention

Why are some pets more susceptible to fleas?

Sometimes in multi-pet households, one pet can attract fleas like a magnet while another remains blissfully itch-free. Flea infestations can feel frustratingly unfair if only one animal is suffering. The truth is, fleas don’t just pick their hosts at random. Continue reading to find out what determines where fleas live and how to remove them from your susceptible pet.

4 MIN READ
Flea Identification

My pet isn’t itching: Could it still be fleas?

When most people think of fleas, they picture a constantly scratching pet. So if your dog or cat isn’t itching, it’s easy to assume fleas couldn’t possibly be the problem. Unfortunately, that assumption isn’t always correct. Pets can still have fleas even when they show little or no itching at all. Or if you are currently fighting a flea infestation and you’ve noticed your pet has stopped scratching, don’t assume this means the fleas are dead. Keep reading to find out how to know for sure you have fleas and then how to eradicate them completely!

4 MIN READ
Flea General, Identification

Do I need to tell people my home has fleas? Why you shouldn't feel embarrassed for having fleas

Being struck by a flea infestation isn’t something to be embarrassed about. It’s normal if you have pets and doesn’t mean you’re unhygienic. It only means your pet is unprotected. Scroll to find out the do’s and don’ts of having fleas, and how to kill them for good!

3 MIN READ
Q&A Flea

What time of year are fleas the worst?

Answer
Q&A Flea

How long do fleas stay dormant for?

Answer
Itch Insights Pet Wellbeing

Why is my pet anxious?

When you see your pet not acting themselves (pacing, hiding, panting) it’s not always obvious why they feel that way. Anxiety in pets is often a response to their environment, experiences, health, or inner state. Understanding the root causes can help you respond compassionately and effectively. Keep reading to find out how to get rid of your pet’s anxiety.

4 MIN READ
Q&A Flea

What does household flea spray do?

Answer
Flea General

Where do fleas hide in your house?

If you have a flea infestation, 95% of these fleas will be living in your home, not on your pet. That’s why treating you home for fleas is super important. But where are the fleas? Keep reading to find out where fleas are most likely to nestle in your home and thus where to blast with flea spray!

3 MIN READ
Flea Treatment

How to use a household flea home spray

So, you’ve found fleas on your pet. Bad news: this means that they’re also highly likely to be in your home too.

The good news is that the combination of your gold-standard, Itch Flea treatment and Itch Flea House Spray for Homes will get rid of those fleas in no time.

Itch Flea House Spray as a one-off will kill adult fleas that are in your home. It will also prevent any new fleas from hatching for up to 12 months.

Don’t forget, once you’ve finished annihilating the adult fleas in your home, you need to stay up-to-date up with your monthly Itch Flea treatment for your cat and Itch Flea Treatment for your dog to keep your home and your pet flea-free forever.

3 MIN READ
Q&A Flea

Does flea treatment kill fleas before they lay eggs?

Answer
Flea Identification

Why do I suddenly have fleas in my house?

Fleas can come into your home at any point and stay there for as long as 6 months. Keep reading to find out what has probably brought fleas into your home and how to get rid of them.

3 MIN READ
Q&A Flea
white and brown cat scratching itself

How to get rid of fleas on cats?

Answer
Q&A Flea

What is flea dirt?

Answer
Flea Treatment Issues, General

What is flea allergy dermatitis?

Something not all pet owners know about, but definitely should is flea allergy dermatitis, or FAD for short. If you’ve ever caught your dog chewing his back end like it owes him money, or seen your cat scratching like mad despite no visible fleas, this one’s for you.

3 MIN READ
Q&A Flea

Where do fleas come from?

Answer
Q&A Worm

How to stop scooting

Answer
Itch Insights Insights

Ticks on pets on holiday

Brits abroad? More like ticks abroad! As the Summer kicks off and we all jet off to somewhere sunny, keep your wits about you and your pet when it comes to ticks. British tourists are being warned about ‘monster ticks’ that are spreading across Europe.

2 MIN READ
Itch Insights Pet Wellbeing

Hairballs in cats

We love cats so much, but when they regurgitate a hairball it’s safe to say it’s not the most pleasant sight. Although hairballs are a normal and common occurrence for cats, it's good to know if they can cause problems and is there a way to prevent them? Don’t let hairballs be a mystery to you, scroll to find out how to keep your fluffy feline happy and healthy.

2 MIN READ
Itch Insights Pet Wellbeing

Urinary issues in cats

The most common urinary issue in cats is feline lower urinary tract disease.

Urinary infections don’t pick and choose, they affect all cats regardless of age and gender.* So as something that is likely to bother your feline, be on it when it comes knowing the signs and symptoms!

Let's start with a little bit of context. What is Feline lower urinary tract disease? It is in fact an umbrella term often used to describe problems affecting the lower urinary tract (bladder and urethra) of cats. This could be something along the lines of a urinary obstruction or infection.

3 MIN READ
Itch Insights Pet Wellbeing

Pet-friendly gardens

Your home might be full to the brim of pet toys, stinky food and not to mention all the floof on your floors - but have you ever questioned if your garden is pet friendly? Scroll to find out how to pimp up your pad and give your pet the garden of their dreams.

2 MIN READ
Flea Treatment, Prevention

How to kill fleas fast!

Fleas can catch any pet parent off guard, so knowing how to get rid of them and preventing them from coming back is extremely helpful! Whether you are tackling a flea infestation now or cluing yourself up for a potential future pest attack, this guide has the low down on all things fleas. Keep reading to get rid of fleas on your pet FAST!

3 MIN READ
Itch Insights Pet Wellbeing

Do pet dental treats work?

If you’ve ever found yourself nose-to-nose with your pet and nearly keeled over from their breath, you’re not alone. Dental hygiene isn’t just a human concern—it’s just as important for our furry friends. But as much as we’d like to think our pets will sit obediently while we shove a toothbrush in their mouth, that’s not reality. Pet dental treats can do this job for us, but how and is it always the best way to keep your pet dental disease free?

3 MIN READ
Flea General

Is it OK to touch a dog with fleas?

Uh oh! You've pet a dog with fleas? Don't worry, you should be fine but you need to make sure to follow some key steps to avoid getting a flea infestation. Scroll to find out!

4 MIN READ
Q&A Worm

Does a vet need to prescribe worming tablets for dogs?

Answer
Q&A Worm

What are worming tablets for dogs?

Answer
Q&A Worm

What are worming tablets for dogs?

Answer
Flea Treatment

Why am I seeing more fleas after applying treatment to my pet?

Fleas seem to appear out of nowhere and cause endless scratching, biting, and discomfort—not just for your furry friend but for you as well! You’ve done the responsible thing, applied the flea treatment, and expected things to improve. But wait, now there seem to be more fleas! What’s going on? Don’t worry; you’re not alone. Let’s dive into this scratchy conundrum and uncover what’s happening.

3 MIN READ
Flea Treatment

How often should you apply flea treatment to your pet?

Most people know that it’s important to treat your pet for fleas, but how often should their flea treatment be applied and why is this crucial to preventing infestation? Keep reading for top tips from Head Vet at Itch, Dr Costigan on flea treating your cat or dog.

4 MIN READ
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